Contact Us
For Members
8:00 a.m. - 7:00 p.m. Monday – Friday
Saturdays & Sundays - Closed
Call the telephone number listed on your Member ID card, or use the listing below to locate a number. Members, and individuals calling on a member’s behalf, should have their identification number ready to ensure an efficient calling experience.
Central New York East
Mailing Address
Paper Claims Submission:
HealthNow New York
P.O. Box 80
Buffalo, NY 14240-0080
Other Correspondence:
HealthNow New York
P.O. Box 15013
Albany, NY 12212-5013
HealthNow ActiveSaver MSA
(Paper Claims Submission):
Areas Served
Broome County
Cayuga County
Chenango County
Cortland County
Delaware County
Franklin County
Hamilton County
Herkimer County
Jefferson County
Lewis County
Madison County
Oneida County
Onondaga County
Oswego County
Otsego County
St. Lawrence County
Tioga County
Telephone Numbers
Federal Call Center
Oct. 1 - Feb. 14: 8a.m. to 8p.m., 7 days a week
Feb. 15 - Sept. 30: 8a.m. to 8p.m., Monday - Friday
During non-business hours, your call will be answered by our automated phone system.
A Customer Service Representative will return your call the next business day.
Customer Services: 1-800-856-0480
Behavioral Health: 1-800-563-6016
Pharmacy: 1-800-939-3751
Fraud & Abuse Hotline: 1-800-314-0025
SelectSaver HMO-POS, SmartSaver RX PDP and Medigap Customer Service:
888-787-2390 toll free
877-834-6918 TTY line
ActiveSaver MSA Customer Service
1-866-346-6134 toll free
1-866-346-6135 TTY line
Central New York West
Office & Mailing Address
Paper Claims Submission:
HealthNow New York
P.O. Box 80
Buffalo, NY 14240-0080
Other Correspondence:
HealthNow New York
P.O. Box 80
Buffalo, NY 14240-0080
HealthNow ActiveSaver MSA
(Paper Claims Submission):
Areas Served
Chemung County
Livingston County
Monroe County
Ontario County
Schuyler County
Seneca County
Steuben County
Tompkins County
Wayne County
Yates County
Telephone Numbers
Customer Services: 1-866-638-9011
Behavioral Health: 1-800-563-6016
Pharmacy: 1-800-939-3751
Fraud & Abuse Hotline: 1-800-314-0025
SelectSaver HMO-POS, SmartSaver RX PDP and Medigap Customer Service:
888-787-2390 toll free
877-834-6918 TTY line
ActiveSaver MSA Customer Service
1-866-346-6134 toll free
1-866-346-6135 TTY line
Mid-Hudson Region
Office & Mailing Address
Paper Claims Submission:
HealthNow New York
P.O. Box 80
Buffalo, NY 14240-0080
Federal Claims:
HealthNow New York
ATTN: FEP Department
P.O. Box 80
Buffalo, NY 14240-0080
Ford Motor Claims:
HealthNow New York
Auto Account
P.O. Box 757
Buffalo, NY 14240-0757
Other Correspondence:
HealthNow New York
P.O. Box 15013
Albany, NY 12212-50130
Areas Served
Dutchess County
Orange County
Putnam County
Sullivan County
Ulster County
Telephone Numbers
Customer Service: 1-800-945-0556
Behavioral Health: (Inpatient Only) 1-877-837-0814
Pharmacy: 1-800-939-3751
Fraud & Abuse Hotline: 1-800-314-0025
SmartSaver RX PDP and Medigap Customer Service:
888-787-2390 toll free
877-834-6918 TTY line
ActiveSaver MSA Customer Service
1-866-346-6134 toll free
1-866-346-6135 TTY line
For Employers
Central New York East Division (Cayuga, Cortland, Onondaga & Oswego counties)
Employers and Group Administrators
For enrollment and billing questions call:
1-800-430-7984
For all other questions call:
1-800-839-9573
Member Services
1-800-856-0480
Member Services TDD Line for the hearing impaired
1-877-513-1470
Sales
1-315-431-3620
Non-English TranslationsTranslation for more than 130 languages through AT&T Translator service
1-800-874-9426
Health Advocate Personal healthcare coaching and patient advocacy service
1-800-359-5465
Mental Health and Substance Abuse(Managed care coverage only) For assistance in obtaining mental health andsubstance abuse treatment
1-800-563-6016
Central New York West Division (Chemung, Livingston, Monroe, Ontario, Schuyler, Tompkins and Wayne counties)
Employers and Group Administrators
For enrollment and billing questions call:
1-800-430-7984
For all other questions call:
1-800-249-2583
Member Services
1-866-638-9011
Member Services TDD Line for the hearing impaired
1-877-513-1470
Sales
Sales Manager: Brian Beaton
1-716-887-7993 or beaton.brian@healthnow.org
Non-English TranslationsTranslation for more than 130 languages through AT&T Translator service
1-866-638-9011
Health Advocate Personal healthcare coaching and patient advocacy service
1-800-359-5465
Mental Health and Substance Abuse(Managed care coverage only) For assistance in obtaining mental health andsubstance abuse treatment
1-800-563-6016
For Providers
Mid-Hudson Region
Office & Mailing Address
Paper Claims Submission:
HealthNow New York
PO Box 80
Buffalo, New York 14240-0080
Federal Claims:
HealthNow New York
ATTN: FEP Department
PO Box 80
Buffalo, NY 14240
Ford Motor Claims:
HealthNow New York
Auto Account
PO Box 757
Buffalo, NY 14240-0757
Provider Correspondence:
Healthnow New York
PO Box 15013
Albany, NY 12212
Network Management:
Network Management Department
HealthNow New York Inc.
PO Box 15013
Albany, NY 12212
HealthNow ActiveSaver MSA
(Paper Claims Submission):
Areas Served
Dutchess County
Orange County
Putnam County
Sullivan County
Ulster County
Telephone Numbers
Provider Service: 1-800-945-0556
Network Management: 1-518-220-5601 Fax: 1-518-220-5870
Medical Management: 1-800-422-7333 Fax: 1-518-220-5727
Federal Provider Service: 1-800-234-6008
Ford Motor Provider Service: 1-800-462-7237
Behavioral Health (Inpatient Only) 1-877-837-0814
CrossLink 24 Hour Eligibility Verification 1-800-655-8003
Fraud & Abuse Hotline 1-800-314-0025
For Brokers
Central New York East Division (Cayuga, Cortland, Onondaga & Oswego counties)
Employers and Group Administrators
For enrollment and billing questions call:
1-800-430-7984
For all other questions call:
1-800-839-9573
Member Services
1-800-856-0480
Member Services TDD Line for the hearing impaired
1-877-513-1470
Sales
1-315-431-3620
Non-English TranslationsTranslation for more than 130 languages through AT&T Translator service
1-800-874-9426
Health Advocate Personal healthcare coaching and patient advocacy service
1-800-359-5465
Mental Health and Substance Abuse(Managed care coverage only) For assistance in obtaining mental health andsubstance abuse treatment
1-800-563-6016
Central New York West Division (Chemung, Livingston, Monroe, Ontario, Schuyler, Tompkins and Wayne counties)
Employers and Group Administrators
For enrollment and billing questions call:
1-800-430-7984
For all other questions call:
1-800-249-2583
Member Services
1-866-638-9011
Member Services TDD Line for the hearing impaired
1-877-513-1470
Sales
Sales Manager: Brian Beaton
1-716-887-7993 or beaton.brian@healthnow.org
Non-English TranslationsTranslation for more than 130 languages through AT&T Translator service
1-866-638-9011
Health Advocate Personal healthcare coaching and patient advocacy service
1-800-359-5465
Mental Health and Substance Abuse(Managed care coverage only) For assistance in obtaining mental health andsubstance abuse treatment
1-800-563-6016
For members with special needs or who speak languages other than English we offer free language assistance services to answer any questions you may have about your health or drug plan. For more information, call the customer service number on the back of your member identification card or (TTY 711).