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Contact Us

For Members

8:00 a.m. - 7:00 p.m. Monday – Friday
Saturdays & Sundays - Closed 

Call the telephone number listed on your Member ID card, or use the listing below to locate a number. Members, and individuals calling on a member’s behalf, should have their identification number ready to ensure an efficient calling experience.

Central New York East

Mailing Address

Paper Claims Submission:
HealthNow New York
P.O. Box 80 
Buffalo, NY 14240-0080

Other Correspondence:
HealthNow New York
P.O. Box 15013
Albany, NY 12212-5013

HealthNow ActiveSaver MSA
(Paper Claims Submission):

Areas Served

Broome County
Cayuga County
Chenango County
Cortland County
Delaware County
Franklin County
Hamilton County
Herkimer County
Jefferson County
Lewis County
Madison County
Oneida County
Onondaga County
Oswego County
Otsego County
St. Lawrence County
Tioga County

Telephone Numbers

Federal Call Center
Oct. 1 - Feb. 14: 8a.m. to 8p.m., 7 days a week
Feb. 15 - Sept. 30: 8a.m. to 8p.m., Monday - Friday
During non-business hours, your call will be answered by our automated phone system.

A Customer Service Representative will return your call the next business day.

Customer Services: 1-800-856-0480

Behavioral Health: 1-800-563-6016

Pharmacy: 1-800-939-3751

Fraud & Abuse Hotline: 1-800-314-0025

SelectSaver HMO-POS, SmartSaver RX PDP and Medigap Customer Service: 
888-787-2390 toll free
877-834-6918 TTY line

ActiveSaver MSA Customer Service
1-866-346-6134 toll free
1-866-346-6135 TTY line

Central New York West

Office & Mailing Address

Paper Claims Submission:
HealthNow New York
P.O. Box 80 
Buffalo, NY 14240-0080

Other Correspondence:
HealthNow New York
P.O. Box 80
Buffalo, NY 14240-0080

HealthNow ActiveSaver MSA
(Paper Claims Submission):

Areas Served

Chemung County
Livingston County
Monroe County
Ontario County
Schuyler County
Seneca County
Steuben County
Tompkins County
Wayne County
Yates County

Telephone Numbers

Customer Services: 1-866-638-9011

Behavioral Health: 1-800-563-6016

Pharmacy: 1-800-939-3751

Fraud & Abuse Hotline: 1-800-314-0025

SelectSaver HMO-POS, SmartSaver RX PDP and Medigap Customer Service: 
888-787-2390 toll free
877-834-6918 TTY line

ActiveSaver MSA Customer Service
1-866-346-6134 toll free
1-866-346-6135 TTY line

Mid-Hudson Region

Office & Mailing Address

Paper Claims Submission:
HealthNow New York
P.O. Box 80 
Buffalo, NY 14240-0080

Federal Claims:
HealthNow New York
ATTN: FEP Department
P.O. Box 80
Buffalo, NY 14240-0080

Ford Motor Claims:
HealthNow New York
Auto Account
P.O. Box 757
Buffalo, NY 14240-0757

Other Correspondence:
HealthNow New York
P.O. Box 15013
Albany, NY 12212-50130

Areas Served

Dutchess County
Orange County
Putnam County
Sullivan County
Ulster County

Telephone Numbers

Customer Service: 1-800-945-0556

Behavioral Health: (Inpatient Only) 1-877-837-0814

Pharmacy: 1-800-939-3751

Fraud & Abuse Hotline: 1-800-314-0025

SmartSaver RX PDP and Medigap Customer Service: 
888-787-2390 toll free
877-834-6918 TTY line

ActiveSaver MSA Customer Service
1-866-346-6134 toll free
1-866-346-6135 TTY line

For Employers

Central New York East Division (Cayuga, Cortland, Onondaga & Oswego counties)

Employers and Group Administrators

For enrollment and billing questions call:
1-800-430-7984
For all other questions call:
1-800-839-9573

Member Services
1-800-856-0480

Member Services TDD Line for the hearing impaired
1-877-513-1470

Sales
1-315-431-3620

Non-English TranslationsTranslation for more than 130 languages through AT&T Translator service
1-800-874-9426

Health Advocate Personal healthcare coaching and patient advocacy service
1-800-359-5465

Mental Health and Substance Abuse(Managed care coverage only) For assistance in obtaining mental health andsubstance abuse treatment
1-800-563-6016

Central New York West Division (Chemung, Livingston, Monroe, Ontario, Schuyler, Tompkins and Wayne counties)

Employers and Group Administrators

For enrollment and billing questions call:
1-800-430-7984
For all other questions call:
1-800-249-2583

Member Services
1-866-638-9011

Member Services TDD Line for the hearing impaired
1-877-513-1470

Sales
Sales Manager: Brian Beaton
1-716-887-7993 or beaton.brian@healthnow.org

Non-English TranslationsTranslation for more than 130 languages through AT&T Translator service
1-866-638-9011

Health Advocate Personal healthcare coaching and patient advocacy service
1-800-359-5465

Mental Health and Substance Abuse(Managed care coverage only) For assistance in obtaining mental health andsubstance abuse treatment
1-800-563-6016

For Providers

Central New York East and Central New York West

Mid-Hudson Region

 

Office & Mailing Address

Paper Claims Submission:
HealthNow New York
PO Box 80
Buffalo, New York 14240-0080

Federal Claims:
HealthNow New York
ATTN: FEP Department
PO Box 80
Buffalo, NY 14240

Ford Motor Claims:
HealthNow New York
Auto Account
PO Box 757
Buffalo, NY 14240-0757

Provider Correspondence:
Healthnow New York
PO Box 15013
Albany, NY 12212

Network Management:
Network Management Department
HealthNow New York Inc.
PO Box 15013
Albany, NY 12212

HealthNow ActiveSaver MSA

(Paper Claims Submission):

Areas Served

Dutchess County
Orange County
Putnam County
Sullivan County
Ulster County

Telephone Numbers

Provider Service: 1-800-945-0556

Network Management: 1-518-220-5601 Fax: 1-518-220-5870 

Medical Management: 1-800-422-7333 Fax: 1-518-220-5727

Federal Provider Service: 1-800-234-6008

Ford Motor Provider Service: 1-800-462-7237

Behavioral Health (Inpatient Only) 1-877-837-0814

CrossLink 24 Hour Eligibility Verification 1-800-655-8003

Fraud & Abuse Hotline 1-800-314-0025

For Brokers

Central New York East Division (Cayuga, Cortland, Onondaga & Oswego counties)

Employers and Group Administrators

For enrollment and billing questions call:
1-800-430-7984
For all other questions call:
1-800-839-9573

Member Services
1-800-856-0480

Member Services TDD Line for the hearing impaired
1-877-513-1470

Sales
1-315-431-3620

Non-English TranslationsTranslation for more than 130 languages through AT&T Translator service
1-800-874-9426

Health Advocate Personal healthcare coaching and patient advocacy service
1-800-359-5465

Mental Health and Substance Abuse(Managed care coverage only) For assistance in obtaining mental health andsubstance abuse treatment
1-800-563-6016

Central New York West Division (Chemung, Livingston, Monroe, Ontario, Schuyler, Tompkins and Wayne counties)

Employers and Group Administrators

For enrollment and billing questions call:
1-800-430-7984
For all other questions call:
1-800-249-2583

Member Services
1-866-638-9011

Member Services TDD Line for the hearing impaired
1-877-513-1470

Sales
Sales Manager: Brian Beaton
1-716-887-7993 or beaton.brian@healthnow.org

Non-English TranslationsTranslation for more than 130 languages through AT&T Translator service
1-866-638-9011

Health Advocate Personal healthcare coaching and patient advocacy service
1-800-359-5465

Mental Health and Substance Abuse(Managed care coverage only) For assistance in obtaining mental health andsubstance abuse treatment
1-800-563-6016

For members with special needs or who speak languages other than English we offer free language assistance services to answer any questions you may have about your health or drug plan. For more information, call the customer service number on the back of your member identification card or (TTY 711).