Skip to main content

Our Commitment

Since 1936, we have helped millions of people live healthier lives. Our goal is to improve individual and community health, strength, and well-being by delivering high quality, affordable health benefits products and services.

We also proactively build relationships with doctors and hospitals, working together to improve the quality and delivery of care. And we empower our members by teaching them about health care options and how to make the right choices for themselves and their families.

Deficit Reduction Act

Health care organizations subject to Section 6032 of the federal Deficit Reduction Act of 2005 (the “DRA”) are required to educate their providers and contractors about the False Claims Act as well as the organization’s policies and programs for detecting and preventing fraud, waste and abuse. The following documents are intended to satisfy HealthNow's obligations under the DRA.

We know you share HealthNow’s goal of ensuring that all clinical and business activities are conducted in full compliance with applicable laws and government program requirements. Accordingly, we look forward to your cooperation in applying HealthNow's fraud prevention and detection policies and programs in connection with the services you provide to our members.

If you have any questions regarding these documents, please do not hesitate to contact HealthNow’s fraud prevention program at 716-887-8451, 1-800-333-8451 or reportfraud@healthnow.org.

Code of Conduct & Compliance

We have a responsibility to our members, providers, subscribers, suppliers, stakeholders, co-workers and beneficiaries to conduct business with respect, honesty and integrity.  As such we have a Code of Conduct & Compliance program to ensure that appropriate procedures, with respect to ethics and legal matters, are in place and enforced throughout our Company.  For questions related to compliance, contact our anonymous compliance hotline at 1-800-798-1453, available 24 hours a day, 7 days a week.

Fraud, Waste & Abuse

The increasing cost of healthcare is an important concern for all of us.  There are many contributing factors that lead to the increase in healthcare costs.  One of the most prevalent factors is fraud and abuse by healthcare providers and members.  For questions or concerns regarding fraud, waste, and abuse contact our fraud prevention program at 716-887-8451, 1-800-333-8451 or reportfraud@healthnow.org.